A fast-working support service is a guarantee of honesty and reliability, as well as an indicator of a high level of casino service. The operators of Silver Oak Casino technical support are ready to help you around the clock, 7 days a week. The website’s operators quickly get in touch and promptly resolve problems and the reason why the response may take longer is due to malfunctions on the gambling site or the increased workload of the operators.
Specialists’ Working Hours
Casino managers are in touch around the clock without breaks or weekends and the response time depends on your selected communication method.
| Communication Method | Response Wait Time |
| Live chat | Within 5-10 minutes |
| No more than 3 days | |
| Messengers and groups in social networks | Not stated |
When to Contact Silver Oak Casino Technical Support Support
Support operators try to meet the needs of site visitors and help to sort out any difficult situation and you should contact the operators if:
- There are difficulties with making a deposit or withdrawing winnings.
- You’re unable to register an account on the gambling site.
- You cannot install the mobile or desktop app.
- There were problems with profile verification.
- Files with documents are not loading.
- You lost your password or login.
- Bonuses are not credited or the wagering progress is incorrect.
- Website pages are displayed incorrectly or the buttons for configuring slot machines do not work.
Problems During Registration
If you cannot open a gaming account or do not receive a confirmation letter, the Silver Oak Casino support service will help in resolving that problem.
Often problems arise due to incorrect actions of the website’s visitors, here are some common user mistakes:
- Indicating an incorrect e-mail or phone number.
- The login they’re trying to use is already taken.
- They use the wrong keyboard layout when entering their password.
- They are trying to register their second gaming account.
Before contacting representatives of the casino, we recommend that you independently double-check the information you enter. Then, if you can’t solve the problem, you should seek help from support.
An operator of the online portal will tell you which email is better to register an account with, how to come up with a strong password, pass verification, or upload files with copies of documents.
Withdrawal Errors
Fast transactions are important when playing for real money. If you have any difficulties in replenishing your balance or withdrawing funds, you should also contact support.
Managers of the financial department will review and analyze the history of payments and help in resolving the situation — this will take place if the mistake had been made by the gambling site.
Contact information
For contacting technical support, you can use:
- Live chat form
- Groups in social networks
- Groups in messengers
All available methods are listed on the official website of the casino.
Online Chat
This is one of the most convenient and fastest methods of getting help from support staff. Icons for opening the form are located on the sidebar and on top of the start page of the online service.
To start a dialogue, just:
- Click on the icon.
- Write a message in the window that opens.
- Wait for a response from a casino representative.
The online chat form has an option to send files with documents or screenshots.
Even players who do not have an account on the website can contact support.
Another way to contact support specialists is to send an email to the platform’s e-mail address. As a rule, you can use email if an urgent response or a quick solution to a problem is not required. This method is also convenient when you need to attach screenshots or copies of documents.
To contact via e-mail, you will need to:
- Log in to your mail.
- Press “Write a letter”.
- In the “To” window, enter the website’s e-mail address.
- Describe the situation in detail (you don’t have access to your profile, money has not been credited to your balance, points have been incorrectly accrued in the loyalty program).
- Upload scans with documents (if the problems are related to verification).
- Specify additional contacts for communication (mobile number, social network account).
Groups in Social Networks
Through the official page of the casino VKontakte or Telegram-bot, users can contact the administrator on duty. Communication with the site manager takes place in the site group on a social network or in a messenger channel.
To contact you will need to click on the link to go and subscribe.
Available on the online platform:
- Official Telegram channel.
- Group in the social network VKontakte.
To apply, just tag the administrator on duty and write a post.
As a rule, you can only get advice when using this channel of communication. We recommend that you use a different communication method to solve your casino-related problems.